Refund & Returns Policy

1. Our Returns Policy

Ahsan Shazib Traders accepts eligible returns in accordance with the conditions described in this policy.

Customers may request a return within 30 days of delivery, subject to the applicable return requirements and verification process.

Return requests must be submitted within the applicable return window to be considered.

2. Before Returning a Product

Please contact Ahsan Shazib Traders before sending any product back. Do not return a product without receiving return instructions from us.

When contacting us, please provide your order number, customer details, the reason for the return request, and any photographs or videos requested for verification.

Unauthorized returns may not be accepted.

3. Eligible Return Reasons

A return or replacement may be considered in situations including:

• The wrong product was delivered
• The product arrived damaged
• The product is defective or non-functional
• The product does not match the product ordered

All return requests are subject to verification and the applicable conditions described in this policy.

4. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact Ahsan Shazib Traders as soon as possible.

Please provide your order information and clear photographs of the product and packaging when requested.

Do not use, modify, install, or alter the product before contacting us where the issue can reasonably be identified before use.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please keep the original packaging and product until the issue has been reviewed. We may request clear photographs or video evidence showing the condition of the package and product.

6. Defective or Non-Functional Products

If a product is defective or does not function as intended, please contact us as soon as possible after delivery.

We may request photographs, videos, or other information to help verify the reported issue.

Return, replacement, or refund eligibility will be determined after reviewing the reported issue and available evidence.

7. Product Condition

Where a return is approved, the product should be returned in the condition in which it was received, unless otherwise instructed by Ahsan Shazib Traders.

Depending on the product, this may include the original packaging, accessories, manuals, warranty documents, and other items supplied with the order.

Products damaged through misuse, improper handling, unauthorized modification, or normal wear and tear may not qualify for a return or refund.

8. Change of Mind

Return requests based solely on a change of mind may be subject to the applicable return conditions of the product and order.

Please review the product information, specifications, images, and applicable terms before placing your order.

9. Refunds

Once an approved return or eligible claim has been reviewed and verified, a refund may be issued where applicable.

Approved refunds will be issued as a full refund to the original payment method used for the order.

We will process an approved refund within 7 business days.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, or financial institution.

10. Replacements

Where an incorrect, damaged, defective, or non-functional product is verified, Ahsan Shazib Traders may offer a replacement where the product is available.

If a replacement is not available, an eligible refund may be processed according to this policy.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after an order has been processed, dispatched, or entered the fulfillment process.

If a cancellation is accepted and a refund is applicable, the refund will be processed to the original payment method within 7 business days.

12. Return Shipping

Return shipping arrangements depend on the reason for the return and whether the return request has been approved.

A PKR 200 return fee applies to approved returns.

Customers should not send products to a return address without first receiving instructions from Ahsan Shazib Traders.

Where a return is approved, we will provide the applicable return instructions and details regarding the return fee.

13. Warranty Claims

Some products may include a manufacturer's or seller's warranty. Where a warranty applies, the claim may be subject to the specific warranty terms supplied with the product.

Warranty coverage, exclusions, documentation requirements, and claim procedures may vary by product.

14. Inspection and Verification

Return and refund requests may be reviewed before a replacement or refund is approved.

We may request photographs, videos, order information, packaging details, or other evidence necessary to verify the reported issue.

The final resolution will depend on the verified condition of the product and the circumstances of the order.

15. Fraudulent or Abusive Returns

We reserve the right to investigate return or refund requests that appear fraudulent, abusive, misleading, or inconsistent with the order information.

Where permitted by applicable law, a return or refund request may be refused where misuse of the returns process is identified.

16. Contact and Support

Ahsan Shazib Traders is the business responsible for operating this online store. For questions regarding returns, replacements, cancellations, or refunds, please contact us using the information below.

Orders & Returns: orders@ahsanshazibtraders.com

General Information: info@ahsanshazibtraders.com

Phone: +92 313 0887418